CCaaS: How AI is changing customer and employee experience This increase in data volumes will inevitably lead to an increase in demand for customer service within telecommunications. As highlighted earlier…
Chatbots in Healthcare: Improving Patient Engagement and Experience While we acknowledge that the benefits of chatbots can be broad, whether they outweigh the potential risks to both patients and physicians…
Automation for customer support: Moving beyond the hype to practical solutions When identifying the areas of need, think about where automation will have the biggest impact. If your phone queues…